Should you be entitled to a refund for any reason, you will be refunded back to the form of payment you used to pay for the order unless you specified that you want store credit or a swop-out.
If you request a refund – it will either be effected on the credit card used to purchase the product, or be deposited into the bank account whose details have been supplied with the return, within 10 business days of the returned item having been cleared by Spree quality checking.
If an order was paid in part or full with store credit the store credit amount will be refunded as store credit. An remaining portion will be refunded back to the form of payment used to pay for the order.
Where your Spree account has been credited, you will be entitled to use such credit towards other purchases made by you on the site. If store credit is to be refunded, this will only be done via EFT, except in the case of Unfulfilled orders, where the store credit is automatically loaded when the item is not available – this store credit can be refunded in the same way that the original payment was made.
If you bought a sale item and want to return the item, the actual rand value (reduced price) will be refunded to you.
If you want to return an item that you paid the full amount for but is now on sale, we will refund the actual rand value paid by you for the item.
If you redeemed a coupon against your purchase, and wish to return the product from that purchase, the rand value paid for the product being returned will either be refunded or credited to your account as per your request. The value of the coupon that was redeemed will not be refunded to you, or credited to your account. Please refer to the specific coupon’s terms and conditions to understand whether the coupon will be reinstated and the relevant terms that will be applied.
Orders paid via Snapscan will be refund via EFT or store credit.
The refund should be processed within 10 business days of the returned items having been cleared by our quality checking team.
If the credit doesn’t reflect in your account after 21 days, please contact the Spree call centre by either calling 087 740 1010 or emailing support@spree.co.za.
