1. General warranty:
If within 6 months of delivery of a product, you find that the product is faulty, not commercially acceptable, and unsuitable for the purpose generally intended (or otherwise expressly indicated by Spree at time of purchase), or not legally or reasonably durable (based on the circumstances and product type) ("defective");
Spree will request pictures of the defective product and will arrange to collect such product / have it posted back, so that it can be inspected by the Spree Quality Assurance team. If the product is subsequently found to indeed be defective, you are entitled to either:
(a) be fully refunded or
(b) have the product replaced at Spree's expense (the decision between repairing or replacing being that of Spree's depending on availability and other relevant circumstances, and in this regard you acknowledge that Sale/ Outlet products will usually not be replaced).
If the product is found NOT to be defective and is commercially acceptable, you will NOT be entitled to any repair, replacement or refund but will instead be liable for the costs incurred in having the item be redelivered to you.
A product is NOT defective and you will NOT be entitled to any, replacement or refund under the general warranty above if:
(a) the faults/damage are a result of normal wear and tear;
(b) damage arose from incorrect usage of the product;
(c) the item has a reasonable amount of manufacturing or production imperfections, but is acceptable in accordance with the generally accepted commercial practices.
2. Supplier's warranty:
Certain products may come with a supplier's warranty. If so, this will be stated in the product listing on the site. Clear details of these guarantees are given in their listings and no shopper may ask to be covered by a wider-ranging guarantee other than the one shown on such product listing.
If you redeemed a voucher against your purchase of the item you are returning, the value of the voucher will not be refunded to you. Spree will however issue you with a replacement voucher to the same value with the same terms and conditions as the original promotion, provided that the promotion is still active.