Every effort will be made to ensure that Spree can fulfil your entire order once a purchasing contract (“sale”) comes into effect. However, if when packing your order, Spree is unable to fulfil certain product(s) in your order:
Spree will notify you thereof by emailing you and by allocating store credit to your Spree account to the value of the Rands paid/ Spree gift vouchers used for the product(s) that could not be sent to you. Should you wish to be refunded for the products that could not be sent to you please reply to the email received, in order to inform our client service team that you wish to have your store credit converted into a refund. Your requested refund will be to your credit card should you have paid by credit card and into your bank account should you have paid by EFT or SnapScan when you placed your order. Kindly include your banking details in the email, should you be requesting an EFT refund.
In the event of a stock shortage, and you used a promotional/ discount coupon against all or part of the product(s) that cannot be fulfilled, Spree will not allocate the value of the discount/ coupon as store credit. Please refer to the specific coupon terms and conditions for more information on whether the voucher will be reinstated and, if relevant, how the reinstated voucher will be sent to you.
If you become aware of the fact that product(s) is/are missing once you receive your parcel, and Spree does not notify you thereof via email beforehand, please contact Spree as soon as possible on 087 740 1010 or email firstname.lastname@example.org to notify Spree thereof so that we can resolve the situation as quickly as possible. If contacting Spree via email regarding missing the product(s), please use your order number and the phrase “missing product(s)” in your subject line of your email.