The availability is displayed upon checkout, based on the delivery address and the warehouse(s) that the items are coming from.
Premium delivery is only available when making payment via credit / debit card, instant EFT, store credit or gift voucher.
Premium delivery for Same day deliveries have a cut off time of 10:30AM, an order needs to be placed before the cut off time for Same day delivery to apply.
Premium delivery is available on working days only (no weekends or public holidays), from 09h00 – 18h00 for home addresses and 09h00 – 17h00 for business addresses. Please note, the premium delivery surcharge is added to the R50 standard delivery fee should the order value be less than R350.
|Next Working Day||R39|
One attempt will be made to deliver the parcel. The customer will receive a notification that the driver is en route. Should there be no one available to sign for the parcel, the driver will attempt to contact the customer telephonically, on the contact number supplied on the order. Should this fail, the parcel will be returned to our warehouse and the customer will be refunded the rand value paid for the items in the order.
If the customer is responsible for failed delivery (not available, incorrect address supplied, etc.) the delivery surcharge is non-refundable since delivery was attempted.
Return collections cannot be scheduled for a preferred date and time – customers will need to make use of the return methods available for their applicable suburb and postal code, i.e. Courier collection or posting the parcel back to 4 Packer Avenue, Epping Industria II, 7460.